When Steve and I were out of town, I received an email that my credit card had been used at Vudu (a movie service we use). I figured it was an error, my cell phone coverage was non-existent so I knew I would have to deal with it when I got home. The day after we returned I finally got around to sorting through emails and saw the email again. I searched through my account and found that Kung Fu Panda 3 had been purchased. Perhaps the babysitter rented it. We questioned the kids and it was unanimous that Bennett did it. We approached him and he didn’t deny clicking on the movie. He woke up early one morning and turned on the TV.
“I just pushed a lot of buttons and it let me watch the movie.”
“That’s because you purchased the movie.”
“No I didn’t. It’s just buttons, not like real money.”
He clearly didn’t understand he purchased a movie. The next morning I get another email from vudu thanking me for my purchase of Teenage mutant Ninja Turtles. We pulled him back in. Fool me once, shame on you. Fool me twice, shame on me! He figured out just what buttons needed to be pushed to watch his movies. The remote mysteriously went missing that morning and didn’t resurface for a week. There were no more Vudu charges.
What really concerned me was how he was able to purchase them without a password. I contacted Vudu – there’s no way I’m the first mother to experience a button-happy kid. They offered no monetary assistance on the surprise purchases. I figured it was worth a try. They then explained I need to change the security settings on every device vudu is used. This includes but is not limited to the Roku, smart DVD player, the kindle, ipad, iphone and computer. That seemed excessive.
“But I log into my account on every device so shouldn’t the settings be for my account, not the device.” No, it’s not set up that way. I’ve had VUDU for 7 years and didn’t know this. That is ridiculous. Not only that – they don’t make it easy to change these settings on a device like our DVD player. Convenient.